Refund policy

If you are unsatisfied with your purchase for any reason, anything is damaged upon receipt, or missing, please contact us at admin@collinsepicwargames.com . Include your order number and description of any issues. If anything is damaged upon receipt, please notify us promptly and provide a photo. We'll make it right, or refund your purchase. 

For returns of unopened items, we allow this within 90 days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase (or point us to your order number). 

To start a return, you can contact us at the e-mail address above. Please note that returns will need to be sent to the following address:

Collins Epic Wargames, LLC
124 Shore Drive
Williamsburg, VA 23185

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question or any other issue at admin@collinsepicwargames.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.